Notable technology:

Microsoft reporting services with a custom Build Your Own Query(BYOQ) engine.

Support for multiple authentication systems allowing both Active Directory and internally provisioned users to seamlessly access the system.

Two factor authentication automatically applied to external users enabling Anglicare to confidently invite external agencies into their technical environment.

WebDAV support to maximise efficiency working with non structured documents.

CASEY - Case Management

A holistic approach to managing client data across 30+ services. After reviewing commercially available software, Anglicare Tasmania commissioned 3Tier Technology to develop a comprehensive case management system to meet complex service delivery requirements and adapt to a constantly changing environment.

The Challenges

	Ability to bring new services online, including specific data and reporting requirements with minimal development cost and amendments to core systems.
	Provide access to internal and external stakeholders, including consortiums from associated agencies.
	Create robust, granular security across agencies and service delivery areas to ensure confidentiality and privacy for clients.
	Ensure high levels of performance and stability to support a large concurrent user base as well as a significant client list.
	Flexible reporting tools to meet internal requirements as well as state and federal reporting obligations such as the National Insurance Disability Scheme (NDIS).

Solution

The ‘Casey’ web application was developed from the ground up to meet Anglicare’s unique and complex requirements and to enable a multi-agency, holistic approach to service delivery. As they continue to expand their services, new data capture templates can be developed without disrupting core systems and without resulting in expensive roll-outs and upgrade cycles. A customisable reporting engine delivers real-time access to a comprehensive data suite while also meeting contractual and recurring reporting requirements. Anglicare’s Statewide Case Management system has now been operating successfully for more than five years. It continues to ensure service delivery staff have immediate access to extensive client information which in turn, assists in maximising client outcomes.

Notable technology:

Hardware integration includes coin and cash readers, credit card readers, door actuators, fingerprint readers and RFID chips.

50000+ locker hire transactions per day across more than 2000 lockers and 50 access points.

Redundant hire algorithm allowing guests to access lockers when original hire point is unavailable.

Audio and text translations for 16 languages.

VSoft - Theme and Water Park Guest Lockers

A customised locker hire and payment integration system. 3Tier Technology were approached by VLocker to provide a customised locker management solution for a Theme Park.

The Challenges

	Complete system build within 4 months to meet park opening date.
	Provide custom interfaces to both locker hardware and payment services.
	High availability design to ensure guests could access lockers from multiple points within the park.
	Flexible hire options to suit short term ride lockers and ‘all day’ hire areas.
	Secure hiring protocols to ensure protection of guest’s property.
	High performance transaction times to manage peak periods and queue lengths.
	Simple touch screen design for ease of access including multi-lingual audio and text options.

Solution

‘VSoft’ was completed within an extremely short timeframe and it passed the ‘soft’ opening of the theme park without issue. A manual data replication system allows 56 separate instances of Microsoft SQL server to synchronise locker hire records across the expansive theme park grounds, ensuring the system's high availability requirements are met. A management console accessible from all areas of the park allows attendant and management staff to monitor and proactively respond to enquiries and issues, as well as access detailed usage reports. Multiple guest authentication systems are integrated into the hire process to provide secure access to lockers for guests. Protocols are implemented to ensure guests’ property is secure, even when allotted hire times are exceeded. Following the implementation of ‘VSoft’ at the water park, it has been installed in numerous sites worldwide. The innovative design and configuration ensures it can be reused in a range of environments, with minimal modification.